At Mitigata, we prioritize customer satisfaction and aim to provide high-quality security solutions that meet your needs. If you are not completely satisfied with your purchase, we offer the following return policy:<\/p>\n
1. Eligibility for Returns<\/strong> Software products or licenses, including but not limited to subscriptions for security solutions, managed services, or cloud-based solutions, are non-refundable after purchase.<\/p>\n Products must be returned within 30 days from the date of purchase.<\/p>\n The product must be in original, unused condition with all accessories, packaging, and manuals intact.<\/p>\n 2. How to Request a Return<\/strong> Order number 3. Return Shipping<\/strong> Please ensure that the product is securely packed to avoid damage during transit.<\/p>\n 4. Refund Process<\/strong> For credit card payments, the refund will reflect in your next billing cycle. 5. Non-Returnable Items<\/strong> Software licenses, subscriptions, or digital products 6. Defective Products<\/strong> Please contact us immediately within 7 days of receiving the product. 7. Cancellations<\/strong> 8. Contact Information<\/strong> Email: contact@mitigata.com<\/p>\n","protected":false},"excerpt":{"rendered":" At Mitigata, we prioritize customer satisfaction and aim to provide high-quality security solutions that meet your needs. If you are…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-2928","page","type-page","status-publish","hentry"],"yoast_head":"\n
\nReturns are only accepted for physical products such as hardware devices (e.g., security cameras, firewalls, etc.) purchased directly from Mitigata.<\/p>\n
\nTo initiate a return, please contact our customer support team at contact@mitigata.com with the following details:<\/p>\n
\nProduct(s) you wish to return
\nReason for the return<\/p>\n
\nCustomers are responsible for the return shipping costs, unless the product is defective or was shipped incorrectly.<\/p>\n
\nOnce we receive the returned product and confirm its condition, we will process the refund within 10-15 business days. The refund will be issued to the original payment method.<\/p>\n
\nFor bank transfers or other methods, the refund will be issued directly to your bank account.<\/p>\n
\nThe following items are non-returnable:<\/p>\n
\nServices such as vulnerability assessments, security audits, or incident response services that have already been provided
\nCustom or personalised orders<\/p>\n
\nIf a product is defective or damaged upon receipt:<\/p>\n
\nMitigata will arrange for a replacement or a full refund, including the cost of return shipping for defective items.<\/p>\n
\nOrders for hardware products can be canceled before they are shipped. Once the product has been shipped, the return policy will apply.
\nSoftware products or subscriptions cannot be canceled once activated.<\/p>\n
\nFor any questions or concerns regarding returns or cancellations, please reach out to us:<\/p>\n