Description
Mitigata’s IT Service Management (ITSM) solutions help organisations manage the full lifecycle of IT services efficiently and consistently. From incident management and service requests to asset tracking and SLA monitoring, our ITSM services centralise IT operations and drive continuous improvement.
Key Features of Mitigata’s ITSM Services
Unified Service Desk & Ticketing Management
Centralised platform to manage incidents, service requests, problems, and change management from a single interface, improving visibility and accelerating resolution times.
Integrated Asset Discovery & CMDB Management
Automated asset discovery that securely updates your Configuration Management Database (CMDB), ensuring accurate IT inventory and better change impact analysis.
SLA-Driven Workflows & Intelligent Escalations
Built-in SLA monitoring with automated ticket routing, approvals, and escalation rules to ensure accountability and faster issue resolution.
Patch Compliance & Security Integration
Seamless integration with patch management and security tools to maintain compliance, reduce vulnerabilities, and strengthen your IT environment.
Self-Service Portal & Automation
User-friendly self-service portal, chatbot support, and knowledge base combined with workflow automation to reduce L1 workload and enhance user experience.
KPI-Rich Dashboards & Flexible Integrations
Real-time reporting on MTTR, SLA breaches, and performance metrics, with easy integration into CRM, ERP, HR, and security platforms for a unified IT operations ecosystem.
