deepthi sToday, 71% of IT professionals use tools like ChatGPT to complete support tasks while 31% use AI to independently make IT decisions.
At the same time, the average IT support teams are managing approximately 10,675 service tickets a month – a 34% year-over-year increase due to security events and change-management costs.
If you don’t have a strong foundation in place for service delivery, incident resolution and workflow automation, you’re leaving your organisation open to errors, downtime, frustrated users and security lapses.
On the flip side, companies that adopt an integrated ITSM-cybersecurity framework report up to 50% faster response times to security incidents, compared to those operating in silos.
In this blog, we’ll explore the best IT service management tools, including their features, benefits, and what makes each one worth your attention.
Mitigata – India’s Leading ITSM Service Provider
Mitigata is India’s only full-stack cyber resilience company, successfully secured 800+ businesses by offering insurance, security and compliance solutions. Whether you’re a budding startup or a huge enterprise, Mitigata provides customised ITSM solutions to boost efficiency, decrease downtime, and improve your security posture.
What sets us apart from the market vendors?
- 24/7 expert support with cybersecurity-first response teams
- Seamless onboarding and fast implementation
- Best-in-market rates for leading ITSM platforms
- AI-powered automation and real-time service insights
Affordable, Secure, and Ready for Your Business Growth
We’ve partnered with top ITSM vendors like Wavity, ManageEngine, and Motadata to bring you powerful, enterprise-grade ITSM solutions at unmatched value. Through our platform, you don’t just get access to these tools; you get the best configuration, pricing, and support in the Indian market.
Best ITSM Software to Streamline IT Operations
Here are the top ITSM tools, along with their standout features which you can consider:
Motadata ServiceOps
Motadata’s ServiceOps is an AI-enabled ITSM platform that unifies automation, analytics, and asset visibility. It’s built for businesses that wish to streamline service delivery and improve response times without disrupting workflows.
Key Features:
- Uses AI for efficient ticket routing and predictive incident management.
- Three core modules: Service Desk, Asset Manager, and Patch Manager
- NLP-powered virtual agent for self-service
- Built-in CMDB for complete IT visibility
- User-friendly interface with minimal learning curve
Why it’s worth considering:
Motadata provides IT professionals with intelligent assistance for daily operations. You experience fewer human errors, shorter resolution times, and better security hygiene.
Ideal for: Mid to big organisations looking for a next-generation, AI-powered ITSM platform.
Exclusive Motadata ITSM Solutions Only Through Mitigata
Manage Engine Service Desk Plus
ManageEngine’s ITSM suite is one of the world’s most trusted brands, serving over 100,000 businesses. It provides enterprise-grade ITSM with strong ITIL compliance and excellent usability.
Key Features:
- Complete incident, problem, and change management
- Complete asset management and license compliance
- Customise approval, automation rules, and escalations to suit your internal processes.
- Service catalogue with personalised SLAs and multi-stage approvals
- Connects seamlessly to Microsoft 365, Teams, Jira, and other applications.
Why it’s worth considering:
ManageEngine strikes the right balance between power and usability. It’s perfect for companies looking for reliability, a robust user community, and scalable alternatives that can expand with your company.
Ideal for: Companies seeking a reliable platform with enterprise-level features and excellent vendor support.
Manage Engine ITSM Solutions Available at the Best Rates
The Wavity Platform
Wavity approaches ITSM from a modern, no-code perspective. It enables teams to create workflows, ticket systems, and self-service portals without writing a single line of code.
Key Features:
- Agentic AI that autonomously resolves common issues
- Drag-and-drop customisation without using any code
- Access templates that are industry-specific and built for immediate use.
- Bring ITSM, HR, and any other business operations together in one ecosystem.
- Access the service desk from any device in a seamless mobile interface.
Why it’s worth considering:
Wavity gives businesses agility, without any long implementation cycles and heavy dependencies on IT. You can go live quickly and scale as your needs evolve.
Best suited for:
Small to mid-sized organisations that value speed, simplicity, and customizability.
Seamless ITSM Integration Powered by Wavity and Mitigata
ITSM Tool Comparison Table
| Feature | Motadata ServiceOps | ManageEngine ServiceDesk Plus | Wavity Platform |
| AI Automation | Advanced (predictive incident management, auto-categorisation) | Moderate (automated workflows, escalations) | Advanced (agentic AI for autonomous resolution) |
| Self-Service | NLP-powered virtual agent | Comprehensive service catalogue | Zero-code customizable portal |
| Customization | Configurable workflows | Extensive customisation options | Zero-code drag-and-drop designer |
| Deployment | Cloud, on-premise, hybrid | Cloud, on-premise | Cloud-based |
| Learning Curve | Moderate | Low to moderate | Very low (intuitive interface) |
Conclusion
You can find hundreds of ITSM tools in the market, but the best tool is one that your team will actually use, has an easy integration with your current infrastructure, and can measurably improve service quality and operational efficiency.
And when it comes to delivering, integrating, and supporting these tools in India, no one does it better than Mitigata.
Contact us today and book your free demo!
akshit k