deepthi sIn 2025, more than 60% of liability claims against Indian businesses resulted from incidents that were never covered by their existing policies.
From slip-and-fall incidents in stores to product failures that sparked viral outrage online, companies are losing millions of dollars every year on claims they never imagined would occur.
Business owners mistakenly think cyber or property insurance will cover everything, but one claim for injury, third-party damage, or advertising injury can expose a gap of crores in coverage very quickly. This is where Commercial General Liability CGL Insurance enters the scenario.
In this article, we’ve discussed about what the CGL policy covers, what is excluded and how the right coverage can protect you.
Mitigata: India’s Most Trusted CGL Insurance Partner
Mitigata partners with leading insurers such as HDFC ERGO, ICICI Lombard, and Bajaj Allianz to provide reliable coverage at competitive rates. Trusted by over 800 businesses across 25+ industries, we help keep your business protected and your risks under control.
Here’s how we make it simple:
- Tailored policies designed around your industry risks.
- Fast, hassle-free claims support with real-time guidance.
- Market best pricing with complete coverage.
- Expert assistance from specialists who understand your business challenges.
Why Pay More When ₹3CR Cover Costs Just ₹15,000/Year?
From accidents to damages, Mitigata’s CGL insurance shields your business with fast claims and seamless support
What Does CGL Insurance Cover?
The importance of commercial general liability insurance goes far beyond basic protection. CGL insurance covers the following:
Bodily Injury & Property Damage
Covers for a third party who is injured on your property or because of your business’s operations or products.
Personal & Advertising Injury
Protects you against claims such as defamation, libel, slander, or false advertising caused by your marketing communications.
Medical Payments
Pays for medical expenses if someone is injured on your business premises without the need to wait for court proceedings.
Legal Defence Costs
Covers the cost of defending yourself in court, including legal fees, court charges, and settlements for covered claims.
Products & Completed Operations
Protects you from liability if a product you sold or a service you completed later causes injury or property damage.
Design Defects
Covers the Liability for harm as a result of a product designed in an unsafe way that causes injury.
Failure to Warn
Provides coverage if your product causes harm because it lacked clear instructions or proper safety warnings.
If you’re comparing CGL policies, this guide breaks down what matters most before you sign anything.
What are CGL Insurance Benefits?
CGL insurance provides businesses with financial coverage against unexpected third-party risks. The following are the primary benefits of CGL insurance:
Comprehensive Third-Party Protection
CGL insurance covers a variety of liabilities that include bodily injuries, property damage, and advertising-related claims. It helps businesses address the unexpected costs of legal compensation and settlements without entirely derailing their operations.
Financial Security
A single lawsuit could drain your cash reserves or access to credit. CGL insurance absorbs those costs and allows you to maintain a stable financial position.
Regulatory & Contractual Compliance
Many clients, export partners, and tenders demand proof for active liability insurance. CGL coverage builds trust in your business and keeps your business ready for contracts.
Operational Continuity
Even during active claims, business operations could remain unaffected and run smoothly, meanwhile the insurer takes care of the investigations, legal proceedings, and settlements of your business.
Risk Governance Alignment
A well-designed CGL policy fits perfectly into your overall risk governance model and complements your existing cyber, regulatory, and operational controls to mitigate risk across multiple levels.
Before filing your next CGL claim. Read this expertly-curated guide.
When Accidents Happen, We’re Already There
What Is Excluded From CGL Insurance
Although CGL policy offers substantial coverage, it does not cover all types of business risks. Here are the exclusions of CGL insurance:
Professional Service
Any claims arising out of giving professional advice, consultation or specialised services are excluded.
For example, if an architect makes a mistake in a design and it causes damage to a property, or a consultant gives financial advice and it results in loss, those claims are covered under professional indemnity insurance and not a CGL insurance policy.
Check out our complete guide to the 10 best Commercial General Liability Insurance providers in India.
Employee injury
CGL policy insurance is intended for third parties, not your employees. Injuries that occur to staff members will have separate coverage under Workers’ Compensation or Employees’ Liability Insurance.
Any medical payment or compensation related to injury to an employee will need to be claimed under those policies.
Intentional Acts
There is no coverage for any intentional acts that cause damage or injury. If an insured or their employee intentionally injures someone or damages someone’s property, then those claims are automatically excluded. Insurance will only respond to accidental or unintentional claims.
Contractual Liabilities
If your business signs a contract that creates liability beyond your normal legal liability, the CGL policy insurance coverage may not pay for those obligations. Always read contracts carefully to ensure you are not taking on uninsured liability.
Before renewing your policy, learn what factors are secretly raising your CGL insurance cost.
One Policy. Every Risk Covered.
Conclusion
CGL insurance is no longer a good-to-have policy; it’s a core layer of enterprise defence. Whether your risks arise from physical operations or digital exposure, it keeps your balance sheet, reputation, and clients protected.
Mitigata simplifies the entire process, from policy selection to claim management all backed by expert monitoring and risk analytics.
Contact Mitigata today for a custom CGL insurance policy coverage.
areena g
akshit k