akshit kAt Mitigata, we prioritize customer satisfaction and aim to provide high-quality security solutions that meet your needs. If you are not completely satisfied with your purchase, we offer the following return policy:
1. Eligibility for Returns
Returns are only accepted for physical products such as hardware devices (e.g., security cameras, firewalls, etc.) purchased directly from Mitigata.
Software products or licenses, including but not limited to subscriptions for security solutions, managed services, or cloud-based solutions, are non-refundable after purchase.
Products must be returned within 30 days from the date of purchase.
The product must be in original, unused condition with all accessories, packaging, and manuals intact.
2. How to Request a Return
To initiate a return, please contact our customer support team at contact@mitigata.com with the following details:
Order number
Product(s) you wish to return
Reason for the return
3. Return Shipping
Customers are responsible for the return shipping costs, unless the product is defective or was shipped incorrectly.
Please ensure that the product is securely packed to avoid damage during transit.
4. Refund Process
Once we receive the returned product and confirm its condition, we will process the refund within 10-15 business days. The refund will be issued to the original payment method.
For credit card payments, the refund will reflect in your next billing cycle.
For bank transfers or other methods, the refund will be issued directly to your bank account.
5. Non-Returnable Items
The following items are non-returnable:
Software licenses, subscriptions, or digital products
Services such as vulnerability assessments, security audits, or incident response services that have already been provided
Custom or personalised orders
6. Defective Products
If a product is defective or damaged upon receipt:
Please contact us immediately within 7 days of receiving the product.
Mitigata will arrange for a replacement or a full refund, including the cost of return shipping for defective items.
7. Cancellations
Orders for hardware products can be canceled before they are shipped. Once the product has been shipped, the return policy will apply.
Software products or subscriptions cannot be canceled once activated.
8. Contact Information
For any questions or concerns regarding returns or cancellations, please reach out to us:
Email: contact@mitigata.com